Our Process: Accurate, Non‑Invasive First

We begin by confirming there is genuine water loss, not just evaporation or operational imbalance. Baseline tests include level stabilisation and comparative bucket tests on pools and wet areas. Once confirmed, we isolate the system by zones—shell, suction and return lines, features, deck drains and adjacent waterproofed structures—to avoid chasing symptoms.

Non‑invasive diagnostics come first. Acoustics, thermography and moisture mapping narrow the field before any opening. If readings converge, we verify by visual inspection via internal cameras. Only then do we perform targeted openings, pressure sectioning or temporary disconnections. This sequence protects finishes, limits disturbance and shortens downtime while delivering a defensible diagnosis.

Specialised Diagnostic Equipment

• CCTV pipe cameras & borescopes for internal line inspection and penetration detailing; thermal imaging (thermography) to read sub‑tile moisture and evaporative cooling; ultrasonic/acoustic leak detection to pinpoint pressurised escapes; calibrated pressure testing rigs for wet/dry verification; dye testing and tracer gas for concealed services; professional moisture meters and RH probes for slab assessments; and selective smoke/air testing to reveal pathway continuity in cavities.

Pools, Wet Decks & Tiled Areas — One Team From Diagnosis to Rectification

Because we operate as both diagnosticians and rectifiers, our scopes remain practical and buildable. For pool leak detection, penetrations are re‑detailed with immersion‑rated epoxies and silicone systems, movement is addressed at joints, and structural patches are prepared on clean, sound substrate. For waterproofing leak detection, we specify reinstatement using primers suited to the measured moisture state, reinforce corners and junctions, and re‑establish terminations and overflows consistent with Australian guidelines. When repairing leaks under tiles, we address the cause—movement or discontinuity—before reinstating finishes with immersion‑rated adhesives and grouts and correctly spaced movement joints.

This integrated approach ensures the diagnostic report flows naturally into a repair plan with realistic staging and lead times, clear inclusions and exclusions, and a warranty pathway supported by manufacturers.

Standards, Compliance & Reporting

All recommendations align with Australian requirements for waterproofing and tiling in wet and submerged areas. Where moisture is present, primers appropriate for damp substrates are specified before membrane reinstatement; corners, penetrations and junctions are reinforced; and cure times are observed before tiling or finishing. On pool shells, we never introduce acrylic or polyurethane membranes; we prepare back to clean, sound substrates and avoid acid etching. Reports include moisture and pressure logs, calibrated readings, photographic evidence and plan markups so approvals and insurance processes are straightforward.

For managers of public or high‑traffic facilities, our documentation summarises risk, outlines immediate make‑safe actions where needed, and sets out staged rectification options—from localised penetration re‑detailing to full membrane or finish replacement—so you can balance downtime, budget and lifecycle.